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Support

Frequently asked questions

If I can buy a car at the click of a button, I should be able to upload my music like that too.

Our goal is to make distribution, publishing, and marketing as easy as a click of a button.

We are new. Any feedback that helps us make things even easier is welcome. Please send any and all feedback. We read it and we appreciate it. Thank you.

Feedback: emailplaiground@gmail.com. A person answers.

You can Talk to PLAI (mic) or Text PLAI (type only, no mic) while you load your song. She can help answer your questions at every step.

Releasing

Delivery goes out once payment clears and the content scan comes back clean. Most stores show the release on the date you chose, and we ask for at least ten days of lead time.

We deliver to the live store catalog.

    Yes. Metadata and ISRC are handled on every release.

    AI and authorship

    Yes. Traditional, AI-assisted, and fully AI tracks are accepted. You declare what is human and what is AI-assisted on upload.

    Stores need to know how much of the recording is AI generated. Honest disclosure helps the release clear review the first time.

    Voice cloning of an existing artist and inaccurate disclosure are not allowed. See the Rights Attestation.

    Splits and publishing

    Publishing is composition money collected by societies, not stores. It is separate from store streams. Register after your first release is live. Publishing is included on Creator and Pro. It is not on Basic. See How you get paid.

    We generate the split sheet. Everyone signs before delivery. Writer 1 signs in the page. Co-writers get an email.

    No. Only the person submitting pays the release fees. There is no admin fee on the split sheet.

    Publishing registration is on Creator and Pro. It is separate from distribution and is not included on Basic. There is no publishing fee from PLAIGROUND beyond membership. See How you get paid.

    Money and plans

    PLAIGROUND takes no commission. 0% cut of royalties. The only PLAIGROUND fee is membership. See How you get paid.

    Money shows as $0 until a release is actually live and stores report. Payouts only after real royalties arrive. Payouts are quarterly, with a $10 minimum. Basic can see totals but cannot withdraw. Creator and Pro can retrieve payouts. See How you get paid.

    Three plans. Basic is $0 forever: one song for life, distribution to the live store catalog, split sheets, and no publishing, Boost, or withdraw. Creator is Basic with the paid features unlocked: publishing, Marketing Boost, album, advanced analytics, and retrieve / get paid. Then the cap: 8 distribution uploads a month and 8 publishing registrations a month, counted separately. Creator is $14.99 a month. Yearly is $149. Pro unlocks unlimited: $19.99 a month or $199 a year. Pro includes catalog migration. Creator does not. Marketing Boost packages are not for sale yet.

    Boosts are marketing campaigns, not a membership plan. Chart Push and Streaming Push live on the Boosts page. Creator and Pro unlock that page. Packages are not for sale yet.

    MSP means Multiple Streams of Revenue. After a song is published and live, MSP is extra ways that song can earn: publishing plus distribution streams, and later marketing. The MSP section is only for published, live songs.

    Take a song down from the release page with Remove. A live store release asks stores to take it down and stays listed until they confirm. Draft, pending, and processing releases are removed from PLAIGROUND after you confirm. Plan cancellation is handled from the account page.

    Plans and account

    Pro is the same as Creator, with no monthly cap. Publishing, Boosts, album, advanced analytics, and retrieve / get paid are unlocked. Uploads and publishing registrations are unlimited. Pro includes catalog migration. There is no migrate button. Pro is $19.99 a month or $199 a year.

    Log in. The left menu is the product: Overview, New release, Releases, Splits, Earnings, Analytics, Boosts, Payouts, Artist Profiles, Settings, How it works, and FAQ. Publishing registration is its own page for Creator and Pro.

    PLAI (pronounced PLAY, she/her) can help with these questions. Click Talk to PLAI (mic) or Text PLAI (type only, no mic) at the bottom right. She knows this FAQ.

    Still stuck on something?

    Support answers within one business day. Write to emailplaiground@gmail.com. A person answers.

    Contact us