Support

Frequently asked questions

If I can buy a car at the click of a button, I should be able to upload my music like that too.

Our goal is to make marketing the act, an EPK, a campaign, and research on where the sound fits, as easy as a click of a button. We also get the song on the stores.

We are new. Any feedback that helps us make things even easier is welcome. Please send any and all feedback. We read it and we appreciate it. Thank you.

Feedback: emailplaiground@gmail.com. A person answers.

You can Talk to Plai (mic) or Text Plai (type only, no mic) while you load your song. She can help answer your questions at every step.

Opens Text Plai (type only, no mic). Written name Plai. Spoken PLAY.

Releasing

Delivery goes out once payment clears and the content scan comes back clean. Most stores show the release on the date you chose, and we ask for at least ten days of lead time.

We deliver to 50+ platforms.

Those platforms are listed under Platforms we distribute to.

Yes. Metadata and ISRC are handled on every release.

Platforms we distribute to

We deliver to 50+ platforms.

Artists

We can fix this by hand. Send Have a problem? with the song or artist link and what is wrong.

We can fix this by hand. Send Have a problem? with the artist or song link and what is wrong.

We can fix artist mapping by hand. Send Have a problem? with the artist link and what is wrong.

AI and authorship

Yes. Traditional, AI-assisted, and fully AI tracks are accepted. You declare what is human and what is AI-assisted on upload.

Stores need to know how much of the recording is AI generated. Honest disclosure helps the release clear review the first time.

Voice cloning of an existing artist and inaccurate disclosure are not allowed. See the Rights Attestation.

Monetize (AI)

Full AI tracks are allowed. We still distribute even when a store will not pay. We still send the release.

We still send the release. We only list what is confirmed. We do not invent a pay or no-pay row for every store.

Tidal: will not pay royalties on music they identify as wholly AI-generated. They may still list it.

Deezer: tags fully AI, keeps it out of recs/playlists, and does not pay streams they call fraudulent.

Video Collect / YouTube Content ID / Meta Rights / TikTok video-claim: Fully AI cannot opt in. No AI and AI-assisted can. AI-assisted may get a review warning.

Spotify, Apple, YouTube Music, and most others: we send it. They may label it. They fight spam and impersonation. We do not promise they will pay every stream.

AI-assisted is treated as a human work with AI help. We distribute. Monetize follows each store’s normal rules plus their spam/impersonation rules. Not the same as Fully AI.

No AI follows normal store pay rules.

Platforms change this. FAQ is current as of August 28, 2026. A store can list a song and still not pay.

Splits and publishing

Publishing is composition money collected by societies, not stores. It is separate from store streams. Register after your first release is live. Every artist can register. See How you get paid.

We generate the split sheet. Everyone signs before delivery. Writer 1 signs in the page. Co-writers get an email.

No. Only the person submitting pays the release fees. There is no admin fee on the split sheet.

Publishing registration is separate from distribution. Every artist can register. If a fee applies, it is shown before you pay. See How you get paid.

Money and plans

PLAIGROUND takes no commission. Artists keep 100% of their royalties. The account is free. Optional tools and finished products are pay as you go, and the price is shown before you pay. See How you get paid.

Money shows as $0 until a release is actually live and stores report. Payouts only after real royalties arrive. Payouts are quarterly, with a $10 minimum. Every artist can see totals and withdraw. See How you get paid.

Your free account stays free, with distribution to 50+ platforms when you release. Monthly plans are optional add-ons when they open. Coming soon / join waitlist, not for sale yet: Starter is $59 a month for 1 platform and a few posts a week, Grow is $179 a month for 3 platforms with daily posting and fan growth, and Full management is $449 a month for everything, including the business side. Join the waitlist. One-time packages on the waitlist are Persona $299, Content engine $199, Release package $149, and Fan growth setup $99. Sync is $29 a month or 20% of the placement deal. That 20% is a fee on the placement, not a royalty cut. Artists still keep 100% of royalties. A small monthly allowance of AI credits is included. Song Helper, Cover Art, quick song checks, and Battle can use credits. Publishing, Boosts, and withdrawals are open to every artist. Marketing Boost packages are not for sale yet.

Boosts are marketing campaigns, not a membership plan. Chart Push, Streaming Push, Social Push, and Video Collect live on the Boosts page. Every artist can open that page. Packages are not for sale yet.

MSP means Multiple Streams of Revenue. After a song is published and live, MSP is extra ways that song can earn: publishing plus distribution streams, and later marketing. The MSP section is only for published, live songs.

Take a song down from the release page with Remove. A live store release asks stores to take it down and stays listed until they confirm. Draft, pending, and processing releases are removed from PLAIGROUND after you confirm. There is no monthly plan to cancel. Management plans are Coming soon / join waitlist and are not billed yet.

YouTube Content ID / Video Collect

YouTube Content ID is real collection on PLAIGROUND, not just sending the song to YouTube Music.

The product name is Video Collect. Every artist can use it. Publishing not required.

Same family: Instagram/Facebook (Meta Rights Manager) and TikTok native-video ID. Separate from YouTube Music, Instagram stickers, and TikTok Sounds.

Opt-in per song. Original audio only. Covers, samples, and already-claimed conflicts get a review.

No AI and AI-assisted can opt in. AI-assisted may get a review warning. Fully AI cannot opt in.

PLAIGROUND takes 0%. You get 100% of the payout.

First pay is usually the first royalty cycle after a match.

Platforms

  • YouTube Content ID
  • Instagram/Facebook Meta Rights Manager
  • TikTok native-video ID

Monetize

Video Collect is collection and monetize, not a views buy. Not the same as buying YouTube views. Views packages stay parked.

Plans and account

One free account. Publishing, Boosts, analytics, and payouts are open. Your free account stays free. Monthly plans are optional add-ons when they open. A small monthly allowance of AI credits is included. Finished products are a one-time fee, shown before you pay. There is no migrate button.

Log in. The left menu is the product: Overview, New release, Releases, Splits, Earnings, Analytics, Boosts, Payouts, Artist Profiles, Settings, How it works, and FAQ. Publishing registration is its own page for every artist.

Plai (pronounced PLAY, she/her) can help with these questions. Click Troubleshoot to open Text Plai (type only, no mic), or use Talk to Plai (mic) or Text Plai at the bottom right. She knows this FAQ.

Still stuck on something?

Support answers within one business day. Write to emailplaiground@gmail.com. A person answers. Or send Have a problem?.

Contact us